Last Updated: March 16, 2025
1. Introduction
Welcome to Mutamir ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Mutamir website, mobile application, and services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet all eligibility requirements.
3. Account Registration
To access certain features of our Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Booking and Payments
When you book a Hajj or Umrah package through our Services, you agree to pay all fees and charges associated with your booking. All payments are processed through our secure payment gateway.
Prices for packages are subject to change until your booking is confirmed. Once confirmed, the price is guaranteed except for changes in government taxes or fees.
5. Cancellations and Refunds
Cancellation and refund policies vary depending on the package and service provider. Please refer to our Refund Policy for detailed information.
6. User Conduct
You agree not to use our Services to:
- Violate any applicable law or regulation
- Infringe the rights of any third party
- Harass, abuse, or harm another person
- Interfere with the proper functioning of our Services
- Attempt to gain unauthorized access to our Services or systems
7. Intellectual Property
Our Services and all content and materials included on our Services, including but not limited to text, graphics, logos, images, and software, are the property of Al-Mutamir or our licensors and are protected by copyright, trademark, and other intellectual property laws.
8. Limitation of Liability
To the maximum extent permitted by law, Al-Mutamir shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our Services
- Any conduct or content of any third party on our Services
- Any content obtained from our Services
- Unauthorized access, use, or alteration of your transmissions or content
9. Indemnification
You agree to indemnify, defend, and hold harmless Al-Mutamir and our officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by updating the date at the top of these Terms and, in some cases, we may provide additional notice. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: legal@almutamir.com
Address: 9, Zaria Street, Garki, Abuja, Nigeria